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rgba(239,68,68,.28);border-radius:9px;background:#ef444414;color:#ef7777;font-size:12px;line-height:1.45}.totp-copy{margin:0;color:var(--text-muted);font-size:13px;line-height:1.55}.login-form .totp-input{height:52px;text-align:center;letter-spacing:.38em;font-size:20px;font-variant-numeric:tabular-nums;padding-left:calc(12px + .38em)}.qr-placeholder{width:112px;height:112px;display:grid;place-items:center;border:1px dashed var(--border-strong);border-radius:18px;background:var(--surface);color:var(--text-muted)}.qr-panel--unavailable h3{margin-top:18px}.qr-panel--unavailable>.button{margin-top:20px}.auth-splash{min-height:100vh;display:grid;place-content:center;justify-items:center;gap:12px;background:var(--bg);color:var(--text-muted)}.auth-splash .spinner{border-color:var(--border-strong);border-top-color:var(--accent)}.auth-splash p{margin:0;font-size:13px}.checkbox-row{display:flex;align-items:center;color:var(--text-soft);font-size:12px}.checkbox-row input{width:15px;height:15px;margin:0 7px 0 0;accent-color:var(--accent)}.checkbox-row a{margin-left:auto;color:var(--accent)}.login-submit{width:100%;height:43px;justify-content:center}.login-divider{position:relative;height:14px;border-top:1px solid var(--border);margin-top:3px;text-align:center}.login-divider span{position:relative;top:-8px;padding:0 10px;background:var(--bg);color:var(--text-muted);font-size:11px}.spinner{width:14px;height:14px;border:2px solid rgba(255,255,255,.35);border-top-color:#fff;border-radius:50%;animation:spin .8s linear infinite}.login-security{position:absolute;bottom:26px;display:flex;align-items:center;gap:6px;color:var(--text-muted);font-size:11px}.qr-panel{display:grid;justify-items:center;text-align:center}.qr-code{width:210px;height:210px;padding:13px;background:#fff;border:1px solid var(--border);border-radius:12px;display:grid;grid-template-columns:repeat(25,1fr);gap:0;box-shadow:var(--shadow)}.qr-code i{background:#fff}.qr-code i.on{background:#111318}.qr-panel h3{margin:20px 0 7px;font-size:16px}.qr-panel>p{max-width:300px;margin:0;color:var(--text-muted);line-height:1.5;font-size:12px}.qr-status{width:100%;height:44px;margin:19px 0 12px;padding:0 12px;border:1px solid var(--border);border-radius:9px;background:var(--surface);display:flex;align-items:center;justify-content:space-between}.qr-status span{display:flex;align-items:center;gap:8px;color:var(--text-soft);font-size:12px}.qr-status span i{width:7px;height:7px;border-radius:50%;background:var(--orange)}.qr-status b{font-variant-numeric:tabular-nums}.qr-panel>.button{width:100%;justify-content:center}.qr-frame{width:222px;height:222px;position:relative;display:grid;place-items:center;overflow:hidden;border:1px solid var(--border);border-radius:13px;background:#fff;box-shadow:var(--shadow)}.qr-image{display:block;width:220px;height:220px;border-radius:12px}.qr-loading{width:100%;height:100%;display:grid;place-items:center;background:var(--surface)}.qr-loading .spinner{border-color:var(--border-strong);border-top-color:var(--accent)}.qr-overlay{position:absolute;top:0;right:0;bottom:0;left:0;border:0;background:#0a0d13e0;color:#fff;display:grid;place-content:center;justify-items:center;gap:9px;cursor:pointer}.qr-overlay b{font-size:13px}.qr-frame--authorized{border-color:color-mix(in srgb,var(--green) 60%,var(--border))}.qr-status .qr-dot--authorized{background:var(--green)}.qr-status .qr-dot--expired,.qr-status .qr-dot--error{background:var(--red)}.qr-status .qr-dot--loading{background:var(--text-muted)}.qr-error{width:100%;margin:15px 0 0;text-align:left}.qr-open-link{margin:-2px 0 13px;color:var(--accent);font-size:12px}.qr-open-link:hover{text-decoration:underline}.qr-confirm-page{min-height:100vh;padding:24px;display:grid;place-items:center;background:radial-gradient(circle at 50% 25%,var(--accent-soft),transparent 38%),var(--bg)}.qr-confirm-card{width:min(430px,100%);padding:24px;border:1px solid var(--border-strong);border-radius:18px;background:var(--surface);box-shadow:0 24px 70px #00000047}.qr-confirm-brand{display:flex;align-items:center;gap:11px;padding-bottom:20px;margin-bottom:22px;border-bottom:1px solid var(--border)}.qr-confirm-brand img{width:39px;height:39px;object-fit:contain}.qr-confirm-brand>div{display:grid;gap:3px}.qr-confirm-brand b{font-size:17px;letter-spacing:-.03em}.qr-confirm-brand b span{color:var(--accent)}.qr-confirm-brand small{color:var(--text-muted);font-size:12px}.qr-confirm-heading{display:flex;gap:12px;align-items:center;margin-bottom:24px}.qr-confirm-heading>span{width:43px;height:43px;flex:0 0 auto;display:grid;place-items:center;border-radius:11px;background:var(--accent-soft);color:var(--accent)}.qr-confirm-heading h1,.qr-confirm-state h1{margin:0 0 5px;font-size:21px;letter-spacing:-.03em}.qr-confirm-heading p,.qr-confirm-state p{margin:0;color:var(--text-muted);font-size:13px;line-height:1.55}.qr-confirm-state{min-height:260px;display:grid;place-content:center;justify-items:center;gap:12px;text-align:center}.qr-confirm-state .spinner{width:24px;height:24px;border-color:var(--border-strong);border-top-color:var(--accent)}.qr-confirm-state .button{margin-top:8px}.qr-confirm-icon{width:62px;height:62px;display:grid;place-items:center;border-radius:50%}.qr-confirm-icon--success{color:var(--green);background:color-mix(in srgb,var(--green) 12%,transparent);border:1px solid color-mix(in srgb,var(--green) 28%,transparent)}.qr-confirm-icon--error{color:var(--red);background:color-mix(in srgb,var(--red) 10%,transparent);border:1px solid color-mix(in srgb,var(--red) 24%,transparent)}.qr-current-user{display:grid;gap:16px}.qr-current-user__profile{display:flex;align-items:center;gap:12px;padding:14px;border:1px solid var(--border);border-radius:11px;background:var(--surface-2)}.qr-current-user__profile>span{width:39px;height:39px;display:grid;place-items:center;border-radius:50%;background:var(--accent-soft);color:var(--accent)}.qr-current-user__profile>div{display:grid;gap:4px}.qr-current-user__profile b{font-size:14px}.qr-current-user__profile small,.qr-current-user>p{color:var(--text-muted);font-size:12px}.qr-current-user>p{margin:-3px 0 0;text-align:center}.tickets-page{max-width:1680px;padding-bottom:30px}.tickets-heading{margin-bottom:22px}.ticket-toolbar{display:flex;gap:7px;flex-wrap:wrap;justify-content:flex-end}.toolbar-search{width:220px;height:38px;padding:0 10px;border:1px solid var(--border);border-radius:9px;background:var(--surface);display:flex;align-items:center;gap:8px;color:var(--text-muted)}.toolbar-search input{width:100%;border:0;outline:0;background:transparent;color:var(--text)}.toolbar-search input::placeholder{color:var(--text-muted)}.category-row{height:43px;position:relative;overflow:hidden;margin-bottom:10px}.category-row>div{display:flex;gap:7px;overflow-x:auto;padding:0 26px 8px 0;scrollbar-width:none}.category-row button{flex:0 0 auto;height:32px;padding:0 11px;border:1px solid var(--border);border-radius:9px;background:var(--surface);color:var(--text-muted);cursor:pointer;font-size:12px}.category-row button:hover{color:var(--text);border-color:var(--border-strong)}.category-row button.active{color:var(--accent);background:var(--accent-soft);border-color:color-mix(in srgb,var(--accent) 30%,transparent)}.category-fade{position:absolute;top:0;right:0;width:48px;height:34px;background:linear-gradient(90deg,transparent,var(--bg));pointer-events:none}.board-meta{height:35px;display:flex;justify-content:space-between;align-items:center;color:var(--text-muted);font-size:11px}.board-meta>span,.board-meta div,.board-meta button{display:flex;align-items:center;gap:6px}.board-meta button{border:0;background:transparent;color:var(--text-muted);cursor:pointer}.board-meta button:hover{color:var(--text)}.ticket-board{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px;align-items:start}.ticket-column{min-width:0;border:1px solid var(--border);background:color-mix(in srgb,var(--surface) 45%,var(--bg));border-radius:13px;transition:.15s ease}.ticket-column--over{border-color:var(--accent);background:var(--accent-soft)}.ticket-column>header{height:49px;padding:0 13px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border)}.ticket-column>header div{display:flex;align-items:center;gap:8px}.ticket-column>header h2{margin:0;font-size:14px}.ticket-column>header div>i{width:7px;height:7px;border-radius:50%;background:var(--accent)}.ticket-column--progress>header div>i{background:var(--orange)}.ticket-column--closed>header div>i{background:var(--green)}.ticket-column>header div>span{min-width:23px;height:20px;padding:0 6px;border-radius:6px;background:var(--surface-2);color:var(--text-muted);display:grid;place-items:center;font-size:11px;font-variant-numeric:tabular-nums}.ticket-column>header button{border:0;background:transparent;color:var(--text-muted);cursor:pointer}.ticket-column__body{max-height:calc(100vh - 270px);min-height:290px;padding:9px;display:grid;gap:8px;align-content:start;overflow-y:auto}.ticket-card{padding:13px;border:1px solid var(--border);border-radius:11px;background:var(--surface);cursor:pointer;transition:box-shadow .15s ease,border .15s ease,transform .15s ease;touch-action:none}.ticket-card:hover{border-color:var(--border-strong);box-shadow:0 6px 18px #00000014}.ticket-card--dragging{opacity:.78;box-shadow:0 20px 45px #0000004d;z-index:20}.ticket-card__top{display:flex;align-items:center;justify-content:space-between;color:var(--text-muted);font-size:11px;cursor:grab}.priority{font-size:10px;padding:3px 6px;border:1px solid var(--border);border-radius:5px;color:var(--text-muted)}.priority--высокий{color:var(--orange);background:color-mix(in srgb,var(--orange) 7%,transparent);border-color:color-mix(in srgb,var(--orange) 25%,var(--border))}.priority--критический{color:var(--red);background:color-mix(in srgb,var(--red) 8%,transparent);border-color:color-mix(in srgb,var(--red) 26%,var(--border))}.ticket-card h3{margin:10px 0 9px;font-size:14px;letter-spacing:-.01em}.ticket-card__user{display:flex;align-items:center;gap:7px}.avatar--xs{width:23px;height:23px;font-size:8px}.ticket-card__user b{font-size:12px;font-weight:580}.ticket-card>p{margin:10px 0;color:var(--text-muted);font-size:12px;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-category{display:inline-block;max-width:100%;padding:4px 6px;border-radius:5px;background:var(--surface-2);color:var(--text-muted);font-size:10px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.ticket-card__footer{margin-top:12px;padding-top:10px;border-top:1px solid var(--border);display:flex;justify-content:space-between;color:var(--text-muted);font-size:10px}.ticket-card__footer>span,.ticket-card__footer>div,.ticket-card__footer>div>span{display:flex;align-items:center;gap:5px}.ticket-card__footer>div{gap:6px}.source-badge{width:17px;height:17px;border-radius:4px;background:#1b2838;color:#fff;display:grid;place-items:center;font-size:8px;font-style:normal;font-weight:700}.source-badge--discord{background:#5865f2}.avatar--micro{width:18px;height:18px;font-size:8px;background:#5b3d79}.empty-state{min-height:190px;display:grid;place-content:center;justify-items:center;text-align:center;color:var(--text-muted)}.empty-state>span{width:38px;height:38px;display:grid;place-items:center;border-radius:10px;background:var(--surface-2);margin-bottom:10px}.empty-state b{color:var(--text-soft)}.empty-state p{max-width:210px;margin:6px 0 12px;font-size:11px;line-height:1.5}.empty-state--error>span{color:var(--red);background:color-mix(in srgb,var(--red) 8%,var(--surface))}.ticket-skeleton{height:190px;padding:15px;border:1px solid var(--border);border-radius:11px;background:var(--surface);display:grid;align-content:start;gap:14px}.ticket-skeleton i{height:11px;border-radius:4px;background:linear-gradient(90deg,var(--surface-2),var(--surface-3),var(--surface-2));background-size:200% 100%;animation:shimmer 1.2s infinite}.ticket-skeleton i:nth-child(2){width:68%;height:18px}.ticket-skeleton i:nth-child(3){width:90%}.ticket-skeleton i:nth-child(4){width:46%}@keyframes shimmer{to{background-position:-200% 0}}.drawer-backdrop{position:fixed;top:64px;right:0;bottom:0;left:0;z-index:70;background:#05070a9e;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.ticket-drawer{position:fixed;z-index:71;top:64px;right:0;bottom:0;width:min(84vw,1460px);background:var(--bg);border-left:1px solid var(--border-strong);box-shadow:-24px 0 70px #00000047;animation:drawerIn .18s ease-out}@keyframes drawerIn{0%{transform:translate(24px);opacity:.5}}.drawer-header{height:74px;padding:0 18px;display:flex;align-items:center;gap:13px;border-bottom:1px solid var(--border);background:var(--surface)}.drawer-title{flex:1;min-width:0}.drawer-title>div{display:flex;gap:8px;align-items:baseline}.drawer-title>div span{color:var(--text-muted);font-size:12px}.drawer-title h2{margin:0;font-size:18px;letter-spacing:-.025em}.drawer-title>p{margin:6px 0 0;display:flex;align-items:center;gap:8px;color:var(--text-muted);font-size:10px}.status-badge{padding:3px 6px;border-radius:5px;font-weight:650;color:var(--accent);background:var(--accent-soft)}.status-badge--progress{color:var(--orange);background:color-mix(in srgb,var(--orange) 10%,transparent)}.status-badge--closed{color:var(--green);background:color-mix(in srgb,var(--green) 10%,transparent)}.drawer-header__actions{display:flex;align-items:center;gap:6px}.drawer-body{height:calc(100% - 74px);display:grid;grid-template-columns:minmax(600px,1.85fr) minmax(360px,1fr)}.conversation-panel{min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--border)}.conversation-tabs{flex:0 0 47px;padding:0 20px;display:flex;align-items:center;gap:20px;border-bottom:1px solid var(--border);background:var(--surface)}.conversation-tabs button{height:47px;padding:0 2px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--text-muted);display:flex;align-items:center;gap:6px;cursor:pointer;font-size:12px}.conversation-tabs button.active{color:var(--text);border-bottom-color:var(--accent)}.conversation-tabs button span{min-width:18px;height:17px;padding:0 4px;display:grid;place-items:center;border-radius:5px;background:var(--surface-2);font-size:9px}.messages{flex:1;overflow:auto;padding:22px clamp(22px,4vw,60px)}.ticket-origin{display:grid;grid-template-columns:repeat(3,1fr);padding:12px 14px;margin-bottom:26px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.ticket-origin div{display:grid;gap:5px}.ticket-origin div+div{padding-left:14px;border-left:1px solid var(--border)}.ticket-origin span{color:var(--text-muted);font-size:10px}.ticket-origin b{font-size:11px;font-weight:580}.message{display:grid;grid-template-columns:34px 1fr;gap:11px;margin-bottom:25px}.message>.avatar{width:34px;height:34px;font-size:9px;background:#27427e}.message--staff>.avatar{background:#5b3d79}.message header{height:29px;display:flex;align-items:center;gap:8px}.message header b{font-size:12px}.message header em{padding:3px 5px;border-radius:4px;background:var(--surface-2);color:var(--text-muted);font-size:9px;font-style:normal}.message header time{margin-left:auto;color:var(--text-muted);font-size:10px}.message p{margin:2px 0 0;color:var(--text-soft);line-height:1.6;font-size:13px}.attachment{margin-top:12px;width:250px;padding:9px;border:1px solid var(--border);border-radius:9px;background:var(--surface);display:flex;align-items:center;gap:9px;color:var(--text-muted);cursor:pointer;text-align:left}.attachment span{display:grid;gap:3px;flex:1}.attachment b{color:var(--text-soft);font-size:10px}.attachment small{font-size:9px}.system-event{display:flex;align-items:center;gap:8px;margin:8px 45px 24px}.system-event>span{width:25px;height:25px;display:grid;place-items:center;border-radius:50%;background:var(--accent-soft);color:var(--accent)}.system-event p{margin:0;color:var(--text-muted);font-size:10px}.system-event button{padding:0;border:0;background:transparent;color:var(--accent);cursor:pointer}.reply-box{flex:0 0 188px;margin:0 20px 20px;border:1px solid var(--border-strong);border-radius:11px;background:var(--surface);overflow:hidden;box-shadow:0 10px 30px #00000014}.reply-mode{height:36px;display:flex;align-items:center;padding:0 9px;gap:5px;border-bottom:1px solid var(--border)}.reply-mode button{height:26px;padding:0 8px;border:0;border-radius:6px;background:transparent;color:var(--text-muted);cursor:pointer;font-size:10px}.reply-mode button.active{background:var(--accent-soft);color:var(--accent)}.reply-mode button.note.active{color:var(--orange);background:color-mix(in srgb,var(--orange) 10%,transparent)}.reply-box textarea{width:100%;height:95px;padding:12px;resize:none;border:0;outline:0;background:transparent;color:var(--text)}.reply-box textarea::placeholder{color:var(--text-muted)}.reply-box>div:last-child{height:48px;padding:0 8px 0 12px;border-top:1px solid var(--border);display:flex;align-items:center;justify-content:space-between}.reply-box>div:last-child>span{display:flex;gap:4px}.reply-box>div:last-child>span button{height:30px;padding:0 7px;border:0;border-radius:6px;background:transparent;color:var(--text-muted);display:flex;align-items:center;gap:6px;cursor:pointer;font-size:10px}.reply-box>div:last-child>span button:hover{color:var(--text);background:var(--surface-2)}.ticket-history{padding:34px 50px;overflow:auto}.ticket-history>div{display:grid;grid-template-columns:48px 13px 1fr;gap:12px;min-height:60px;position:relative}.ticket-history time{color:var(--text-muted);font-size:10px}.ticket-history i{width:9px;height:9px;border-radius:50%;background:var(--accent);border:2px solid var(--bg);box-shadow:0 0 0 1px var(--accent);z-index:1}.ticket-history>div:not(:last-child):after{content:"";position:absolute;top:10px;left:65px;bottom:0;width:1px;background:var(--border)}.ticket-history p{margin:-3px 0 0;color:var(--text-soft);font-size:12px}.user-panel{min-width:0;overflow-y:auto;background:var(--surface)}.user-summary{padding:18px;display:flex;align-items:center;gap:11px}.avatar--lg{width:42px;height:42px;font-size:11px}.user-summary>div{flex:1}.user-summary h3{margin:0 0 5px;font-size:14px}.user-summary p{margin:0;color:var(--text-muted);font-size:10px}.online-dot{color:var(--green)}.identity-list{display:grid;grid-template-columns:1fr 1fr;margin:0 18px 15px;border:1px solid var(--border);border-radius:9px;overflow:hidden}.identity-list span{min-width:0;height:51px;padding:9px 10px;display:grid;gap:4px;color:var(--text-soft);font-size:10px;overflow:hidden;text-overflow:ellipsis}.identity-list span:nth-child(odd){border-right:1px solid var(--border)}.identity-list span:nth-child(-n+2){border-bottom:1px solid var(--border)}.identity-list b{color:var(--text-muted);font-size:9px;font-weight:500}.identity-list strong{color:var(--text);font-size:12px}.context-tabs{padding:0 14px;display:flex;gap:3px;overflow-x:auto;border-top:1px solid var(--border);border-bottom:1px solid var(--border);scrollbar-width:none}.context-tabs button{flex:0 0 auto;height:38px;padding:0 6px;border:0;border-bottom:2px solid 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var(--border);border-radius:8px;background:var(--bg);color:var(--text);display:flex;align-items:center;justify-content:space-between;cursor:pointer;text-align:left}.record-list button:hover{border-color:var(--border-strong)}.record-list button>div{display:grid;gap:4px}.record-list b{font-size:10px}.record-list span{color:var(--text-muted);font-size:9px}.record-list button>div:last-child{text-align:right}.record-list strong{font-size:11px}.record-list em{color:var(--green);font-size:9px;font-style:normal}.timeline-list{display:grid;gap:15px}.timeline-list>div{display:grid;grid-template-columns:8px 1fr;gap:9px}.timeline-list>div>i{width:7px;height:7px;margin-top:3px;border-radius:50%;background:var(--accent)}.timeline-list>div>div{display:grid;gap:3px}.timeline-list b{font-size:10px}.timeline-list span,.timeline-list p{color:var(--text-muted);font-size:9px;line-height:1.5;margin:0}.mini-table>div{min-height:39px;display:grid;grid-template-columns:1fr .7fr 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